ACKO Car Insurance

ACKO is a leading company in India's insurance market, known for its focus on digital services. In 2025, ACKO offers a variety of insurance products, including health, auto, and term insurance. 

ACKO makes it easy for customers to manage their policies and claims through simple online platforms.

ACKO Car Insurance Overview

ACKO Car Insurance offers a range of unique features that make the customer experience smooth. Their digital-first approach allows for incredibly low premiums by cutting out intermediary commissions and reducing operational costs. 

The process is entirely online, eliminating paperwork for buying or renewing policies. ACKO ensures a stress-free claims experience with free pickup and drop services and claim tracking, while minor claims are settled instantly. 

Customers enjoy total convenience, with the ability to manage their insurance needs anytime, including weekends and holidays. ACKO provides 24x7 support for any assistance required, and renewing insurance is easy through their mobile app or website.

Benefits and Features of ACKO Car Insurance

ACKO Car Insurance provides a variety of benefits and features to its customers. 

Eligibility Criteria and Required Documents

Here are the eligibility criteria for getting ACKO Car Insurance:

  1. The vehicle’s owner must be of Indian nationality.

  2. The vehicle owner must be 18 years or older.

  3. The vehicle must have a valid registration number and certificate.

Here is a list of required documents for buying a car insurance policy from ACKO:

  1. Registration number

  2. Previous policy details

  3. Residential PIN code

  4. Mobile number

Step-by-Step Guide to Buying ACKO Car Insurance

Here is how you can get your car insured with ACKO in a few simple steps:

Step 1: Open the ACKO app or website.

Step 2: Go to the Car Insurance option.

Step 3: Enter your vehicle registration number.

Step 4: Click on “Check Prices.”

Step 5: Enter the required details (registration number, mobile number, pincode, email address, etc.)

Step 6: Select your preferred insurance plan from the list.

Step 7: Select the add-ons.

Step 8: Make the premium payment.

Once you make the payment you will receive the policy details.

ACKO Car Insurance Claims Process

Here are the steps to make a cashless claim with ACKO Car Insurance:

Step 1: Raise a claim through ACKO’s official website or mobile app.

(You can also file a claim by calling 18002662256 or sending an email to hello@acko.com.)

Step  2: Take the vehicle to the nearest partner garage. In select cities, your car will be picked up within 60 minutes.

Step 3: The garage will repair your vehicle and the bill will be settled directly with ACKO.

Step 4: Pay the balance amount to the garage.

Once the repair is completed, your car will be delivered to your doorstep.

Third-Party Claims Process

Here are the steps to follow to make a third-party claim:

Step 1: The third party should file an FIR at the local police station.

Step 2: Share the details of the insurance policy with the third party.

Step 3: Share all the details of the incident with ACKO.

Step 4: If you receive a notice from the Motor Accident Claims Tribunal (MACT), inform ACKO immediately. ACKO will deal with the legal notice on your behalf.

Step 5: MACT will decide compensation to the third-party claimant. 

ACKO will settle the claim according to the policy.

Reimbursement Claims Process

You can get your car repaired at a preferred garage and get reimbursed by following these steps:

Step 1: Visit the ACKO website or use mobile app (or call 18002662256) to inform ACKO about the incident.

Step 2: Get your car repaired at your preferred garage, pay the bill, and keep the invoice.

Step 3: Submit the reimbursement claim on the website or app. Upload the invoice and other necessary documents.

ACKO will review your claim and reimburse you according to the policy.

ACKO Car Insurance Customer Care

ACKO provides a 24x7 toll-free customer helpline for their customers. For any queries related to claims, renewal, repairs, reimbursements, etc. call the following toll-free number:

18002662256

You can also contact ACKO by sending an email to the following address:

hello@acko.com

Conclusion

ACKO Car Insurance stands out in the insurance market with its digital-first approach. The convenience of managing policies online, coupled with features like cashless garage services, quick claim settlements, and 24x7 customer support, ensures you will have a hassle-free experience. 

ACKO provides a range of add-on covers and a straightforward claims process, making it a reliable choice for car insurance. Whether you are looking to buy, renew, or claim, ACKO's user-friendly platforms and dedicated support make the entire process smooth and accessible.

You can also buy a car or vehicle insurance from the Moneyview app. To know more, visit our website or download the Moneyview app.

Frequently Asked Questions

You can raise a claim via the ACKO app, website, or call 18002662256.
For minor dents and scratches, it is not advisable to raise a claim as you may lose your no-claim bonus (NCB). Only raise the claim if the repair cost is more than the NCB.

Call 18002662256 or email hello@acko.com for 24x7 support.

Yes, you can renew your policy easily via the ACKO app or website.

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