Aadhaar Card Customer Care Toll-Free Number   

The Aadhaar card is an essential part of an Indian citizen’s life. However, due to some errors in identity, validation, biometrics, and other public issues, citizens need support from the department and need to lodge complaints for its resolution. 

Due to initiatives taken by UIDAI, you can contact Aadhaar customer care via different communication channels and authentic toll-free numbers. Let’s look at the various channels in detail.

Contact the UIDAI Headquarters

Here are the contact details of the UIDAI headquarters situated in New Delhi - 

UIDAI’s Regional Offices

For effective communication and citizen comfort related to Aadhar card services, UIDAI has set up 8 regional offices as below -

Housing Finance Customer Care Number (HFCC)

Aadhar Housing Finance Customer Care is a financial institution that support individuals with housing loan requirements. Customer care informs individuals about their loan status while lenders can easily process documentation and verify with an Aadhaar Card. 

HFCC Toll-free Number: 1800 3004 2020

Email: customercare@aadharhousing.com 

Grievance Redressal

There are various ways by which you can reach out to UIDAI and have your queries resolved. They are -

1. Toll-Free Number

Just dial the Aadhaar customer care number i.e. 1947, and you can share your queries with IVRS (Interactive voice response system) and have responses to common or basic queries. This is a quick and easy process.

2. Contact Centre

Call on the same toll-free number above, and can you share your issues with an individual support executive over call, to have personalized advice for further actions. 

3. Chatbots

The AI-based chatbot, also known as Aadhaar Mitra, has been trained to respond to basic queries and share basic information such as PVC card status, Aadhaar center, etc. You can visit UIDAI's official website for this.

4. Web Portal

Official website can be used to register complaints for smooth customer care. Follow the below procedure to successfully file your grievance -

Step 1: Visit UIDAI’s official website 

Step 2:  Look for the ‘Contact & Support’ tab in the navigation bar

Step 3: Choose the ‘Grievance and Feedback’ option under the Grievance Redressal Mechanism category.

Step 4: Provide information and upload related documents.

Step 5: Note down the unique registration number to check the status on the portal.

5. Email

Send an email to help@uidai.gov.in that includes complaints, supportive documents, etc. The relevant department will connect you over email for further action and requests. 

6. Walk in at the regional office

If stating a query and uploading a document seems confusing, then you can visit relevant authorities at their regional offices. Here, you can directly consult and get your issue resolved. You just will need to know the department with which you need to file the complaint.        

7. By Post

You can simply mail your grievance or support needed to the UDIDAI central office or state-wise regional office. The UIDAI department will share your posts with the relevant authority for issue-solving.  

8. CPGRAMS

UIDAI has also set online resident portal i.e. Centralized Public Grievance Redress and Monitoring System (CPGRAMS), a portal by the government of India (GOI), where citizens can complain about issues and resolve their queries. 

Please note that you need to register on the CPGRAMS portal for grievance filing. Follow the below procedure for communicating grievances on the CPGRAMS portal - 

Step 1: Visit UIDAI website.

Step 2:  Select the grievance tab from the navigation bar.

Step 3: Select ‘Lodge Public Grievance’.

Step 4: File your complaint by sharing all relevant details.

Conclusion

Toll-free numbers are important for effective customer care at Aadhaar card services. UIDAI has come up with a range of options through which citizens can request services and file their complaints, share feedback, and seek support.

Citizens can use web portals, chatbots, emails, posts, walk-in requests, and more to seek support, and UIDAI ensures that all issues are resolved within 30 days of the complaint filing. CPGRAMS further allows you to check the status of the grievance via a unique registration number.