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Terms and Conditions
IMPORTANT: Moneyview Limited (formerly known as Moneyview Private Limited and Whizdm Innovations Private Limited) a company incorporated under the laws of India and has its registered office at 17/1, 1st and 2nd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103 , Bangalore South, Karnataka, India (hereinafter referred to as the “Company”, “We”, “Us”, “Our”) has developed and solely owns a mobile personal finance software application called “Moneyview: UPI, Personal Loans” (“App”, which expression shall include future releases of the application).
The Company also operates a website at www.moneyview.in (“Website”) for the purposes of certain Services as well as marketing and information purposes. The App and the Website are hereinafter collectively referred to as the “Platform”. Company makes the Platform available for use (on a webpage or for download and use on mobile phones, as the case may be) for the end-users of the Platform (hereinafter referred to as “User”, “You”, “Your”), subject to these Terms of Service.
The terms and conditions contained herein and the terms and conditions of use of the Website are hereinafter collectively referred to as “Terms”.
These Terms shall constitute a binding contract between Company and You, when You download or use the Platform. By clicking the “I Agree” button on the Platform, You hereby undertake that You have read, understood and accepted these Terms and acknowledge that, together with the Privacy Policy (as defined in these Terms), these Terms constitute the entire rights, obligations and remedies in respect of Your use of the Platform.
If You do not agree to these Terms, You must not proceed to download and/or use the Platform.
Without prejudice to any other specific requirement which may be laid out in these Terms, Your use of the Platform and specifically, Your acceptance of these Terms as aforesaid shall be deemed to be a representation from You that You are above 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. The Company facilitates the provision of certain Services (as defined below) offered by different NBFCs and Banks partnered with the Company (“Lenders”). The terms and conditions governing the use of the Services by You are set forth in these Terms.
THE COMPANY IS NOT A LENDER (AS DEFINED ABOVE) AND DOES NOT PROVIDE ANY LOANS OR OTHER CREDIT FACILITIES (AS DEFINED BELOW). THE COMPANY IS MERELY OPERATING THE PLATFORM TO FACILITATE (A) YOUR APPLICATION TO AVAIL SUCH LOANS OR OTHER CREDIT FACILITIES (AS DEFINED BELOW); OR (B) YOUR ACCESS TO SUCH OTHER SERVICES.
THE COMPANY MAY FACILITATE CERTAIN SERVICES, INCLUDING SERVICES FOR AVAILING HOME LOANS AND LOANS AGAINST PROPERTY, THROUGH AUTHORIZED SERVICE PROVIDERS WHO ARE INDEPENDENT THIRD PARTIES. WHILE THE COMPANY REQUIRES COMPLIANCE WITH APPLICABLE LAWS AND COMPANY POLICIES, THESE SERVICE PROVIDERS ARE NOT EMPLOYEES OF THE COMPANY. USERS SHOULD EXERCISE DUE DILIGENCE WHEN INTERACTING WITH SUCH SERVICE PROVIDERS AND IMMEDIATELY REPORT ANY SUSPICIOUS OR UNAUTHORIZED CONDUCT TO THE COMPANY.
Headings of clauses are only for convenience and are not intended to be used to interpret the contents thereunder. Please read these Terms in full.
The Company owns and operates the Platform that facilitates provision of Services, as more specifically detailed herein below.
The Company is a public company registered under Companies Act, 2013. The Company is merely an intermediary and does not directly provide any financial services to the Users. It is not an organization registered with the Reserve Bank of India, nor Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India or a deposit taking company or a chit fund or a company offering any investment schemes as per the rules and regulations for the time being in force in India.
By clicking the “I Agree” button on the Platform, You hereby give Your unconditional consent to:
These Terms including the paragraphs at the commencement of these Terms and titled “IMPORTANT”.
The “Privacy Policy” available on the Platform and incorporated herein by reference. Click here to view the Privacy Policy.
Any other notice, disclaimer, policy, or term of use, by whatever name called, which may apply to the use of the Platform from time to time.
These Terms may be amended at any time by the Company. All such amendments shall be binding on You upon the amended Terms being made available on the Platform. If You do not agree with any specific modification, Your sole and exclusive remedy is to terminate Your use of the Platform with no liability to the Company. Notwithstanding the foregoing, if You have availed any of the Services as detailed in these Terms, the Terms, including the modified terms, shall continue to apply to the extent of and in relation to the Services availed.
Although the Company may attempt to notify You when major changes are made to these Terms, it shall be solely Your responsibility to read and understand the most up-to-date version of the Terms on the Platform. Nothing in these Terms shall be deemed to confer any third-party rights or benefits.
If You wish to use the Platform, You are required to maintain an account with the Company and will be required to furnish certain information and details, including Your name, email ID, contact number and any other information deemed necessary by the Company. You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account. You should take all necessary steps to ensure that the password is kept confidential and secure; and You are required to inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details You provide Us or our agents with are true, correct, accurate and complete. Upon the Company gaining knowledge of or having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, the Company shall have the right to immediately terminate Your account, without any notice to You. In case of any changes or updates to the information shared by You at the time of registering Yourself on the Platform, You shall be responsible to forthwith notify the Company of the said changes or updates. You can access and update the information You provided Us on the ‘dashboard’ area of the Your account after You log-in or by writing to Us at care@moneyview.in. If You fail to notify Us of any changes in the information shared with Us, We will continue to use Your information already available with Us. The right to use this Platform is personal to the User and is not transferable to any other person or entity.
You shall, at all times, abide by the terms & conditions stated herein and any breach of the same may also lead to the Company terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.
The Company provides the following services through the Website and/or the App (as the case may be) ("Services”):
The Company facilitates the provision of personal loans, purchase finance (“Smart Pay”), business loans and other credit facilities (collectively, the "Credit Facilities”) offered by Lenders to potential borrowers. Users acknowledge that the Company is only an intermediary and owns and operates the Platform for facilitating the provision of Credit Facilities offered by Lenders to Users. The Company performs these Services as a lending service provider to the Lenders and does not provide any financial services to the Users. The Credit Facilities may be extended by a Lender individually or by any two Lenders jointly as a co-lent loan.
Pursuant to this Service, the Company collects various information from the Users as may be required by the Lenders and as detailed in the Privacy Policy. Based on the information shared by the User, the Platform reflects the Credit Facilities that the User is eligible to avail and the Lenders that offer the said Credit Facility. The Company, via the Platform, facilitates completion of the loan application form, collection of KYC documents and acceptance of the loan agreement provided by the Lender(s) for availing the Credit Facility.
The User expressly acknowledges that Company is only an intermediary facilitating the provision of Credit Facilities and is not a financial institution. The Company does not provide any guarantee on whether a Credit Facility will be granted to the User. On receipt of the loan application, the decision on whether a Credit Facility will be provided to the User solely vests with the Lender(s). Accordingly, the Lender(s) may accept or reject a loan application at their sole discretion without any obligations to clarify the reasons for their decision.
In case of a personal loan or a business loan, once the loan is approved by the Lender(s), the funds are transferred directly by the Lender(s) to the bank account of the User. In case of Smart Pay, on approval of Credit Facility, the funds are directly transferred by the Lender(s) to the bank account of the merchant from whom the User purchased the relevant goods and/or service and selected to pay for the said goods and/or service through the Smart Pay option.
If You avail any services from the Lender(s) through the Platform, please refer to the privacy policy, loan agreements and any other applicable terms and conditions, of such Lender(s). Your relationship with the Lender(s) is governed solely by such terms executed between You and the Lender(s). In such cases, You are contracting a service directly with Our Lender(s). We accept no responsibility for the provision of Credit Facilities or its consequences. We are not liable for any losses that may occur as a result of the acts or omissions of the Lender(s).
The Company is an Insurance Corporate Agent (Composite) registered with the Insurance Regulatory and Development Authority of India (IRDAI) bearing a registration number CA0925. The Company in its capacity as an Insurance Corporate Agent may promote, market, advertise and sell the insurance products of its partnered insurance companies (“Insurance Partners”) in a manner permitted under the IRDAI regulations. You hereby acknowledge and agree that the Company does not charge any fees or commission from You for soliciting insurance products to You or for providing any services with regard to the insurance products of the Insurance Partners. Additionally, the Company also provides distribution service for advertisements of insurance products by third party insurance intermediaries (“Third-Party Insurance Intermediaries”). It is clarified that the Company merely provides such Third-Party Insurance Intermediaries and other third-party partners with a distribution platform for publishing advertisements in relation to insurance products. The Company neither endorses any insurance product advertised on the Platform by Third-Party Insurance Intermediaries, nor does it partake in any commission/fee paid or payable by You to such Third-Party Insurance Intermediaries. Purchase of insurance products are subject to terms and conditions as may be communicated by the Insurance Partners or the Third-Party Insurance Intermediaries. You are advised to read the said terms and conditions carefully prior to purchase of insurance products. The Company shall not be liable for any claims you may have in relation to the insurance product purchased by you pursuant to advertisements from Third-Party Insurance Intermediaries and all disputes and claims You may have shall be governed in accordance with the terms and conditions of the insurance product. You hereby acknowledge and agree that in no event shall the Company be responsible or liable for any acts or omissions of the Third-Party Insurance Intermediaries including but not limited to compliance with applicable laws, rules, regulations, circulars and guidelines issued by IRDAI.
The Company may refer You to Lenders for the provision of home loans and/or loans against property to You. In this regard, You hereby acknowledge and understand that the Company merely acts as a referral partner, lead generator or direct sales agent, as applicable, for such Lenders. In furtherance of the foregoing, the Company may further sub-contract or use third party service providers to facilitate provision of home loan/loans against property by Lenders a s part of the Services. The Company or such third party service provider engaged by the Company may collect your information for the purpose of onboarding as a customer/borrower or other purposes (as disclosed in the Privacy Policy), either directly as provided by You on the Platform or physically through deployment of individuals to your provided address, and shall share Your information with such Lenders subject to Our Privacy Policy. You hereby acknowledge and agree that the Company does not facilitate any portion of the services provided by such Lenders with regard to home loans and/or loans against property, provided to You. You understand and agree that such loans shall be provided to You at the sole and absolute discretion of the Lenders subject to credit appraisal, eligibility check, rates, charges and other terms determined by the Lenders. The terms of Your home loan/loans against property shall be governed solely by terms of use and privacy policy, and other agreements executed between You and the Lenders which has provided You such facility. You also acknowledge and agree that, in the course of availing home loan/loans against property from the Lenders, You may be required to deposit Your original property documents with such Lenders as a security. In such instances, You hereby acknowledge and agree that neither the Company nor its third-party service providers are authorised to collect original documents, including property-related documents under any circumstances and that the Company shall not be responsible or liable for the safe custody and return of such documents. In addition to the foregoing, You hereby acknowledge and agree that the Company shall not be responsible or liable for any acts or omissions of the Lenders with regard to the services provided by them including but not limited to compliance with applicable laws.
The Company may refer You to banks (“Banks”) for the provision of credit cards to You. In this regard, You hereby acknowledge and understand that the Company merely acts as a lead generator for such Banks. In furtherance of the foregoing, the Company may share Your information with such Banks subject to Our Privacy Policy. You hereby acknowledge and agree that the Company does not facilitate any portion of the services provided by such Banks with regard to the credit cards provided to You. You understand and agree that such credit cards shall be provided to You at the sole and absolute discretion of the Banks subject to credit and eligibility check, rates, charges and other terms determined by the Banks. The issuance and use of the credit cards shall be governed solely by terms of use and privacy policy, and other agreements executed between You and the Banks which has provided You such credit cards. In addition to the foregoing, You hereby acknowledge and agree that the Company shall not be responsible or liable for any acts or omissions of the Banks with regard to this services provided by them including but not limited to compliance with applicable laws.
You may open and operate Fixed Deposit (“FD”) accounts with various banks or financial institutions through the Platform. For this purpose, please note that the Company merely acts as a facilitator wherein it will facilitate the booking of FDs through SDK or API integration with a third-party business correspondent, direct selling agent (“Partnered FD Facilitator”) or a financial institution. The Partnered FD Facilitator in turn have partnered with other financial institutions for provision of FD services to You. You hereby acknowledge and understand that the Company merely manages and operates the Platform and enables such Partnered FD Facilitator to offer the FD services of various financial institutions to You. You hereby acknowledge and agree that the Company does not facilitate any portion of the services provided to You vide the opening and operation of Your FD account(s) with such financial institutions. In addition to the foregoing, You hereby acknowledge and agree that the Company shall not be responsible or liable for any acts or omissions of the Partnered FD Facilitator or the financial institutions with which You open and operate your FD account(s). For further information on the FD related services provided to You on the Platform, please visit the Platform for detailed FAQs.
You may purchase digital gold through the Platform. For this purpose, the Company acts as a facilitator and has partnered with third parties (“Digital Gold Provider”) to make digital gold available to You on the Platform. You hereby acknowledge and understand that the Company merely acts as a facilitator between You and the Digital Gold Provider, and any and all terms in relation to the purchase, redemption or exchange of the digital gold product by You, from the Digital Gold Provider, shall be governed by the terms agreed between You and the Digital Gold Provider, to the exclusion of the Company. We provide no assurances that We will be able to intervene on Your behalf with Our Digital Gold Provider in relation to any disputes and/or grievances that You may have in relation to the digital gold product, and We disclaim all liability in relation to any claims, disputes, damages, of any nature (whether direct, indirect, actual or consequential), arising out of or in relation to or in connection with any digital gold product that You may purchase from the Digital Gold Provider. For further information of digital gold related services provided to You on the Platform, please see the FAQs on Our Platform.
The Unified Payments Interface (“UPI”) is a payment platform built by the National Payments Corporation of India (“NPCI”) that allows instant online payments between the bank accounts of any two parties. UPI offers an architecture and a set of standard API specifications to facilitate these online payments. It aims to simplify and provide a single interface across all NPCI systems besides creating interoperability and superior customer experience. The Company is a Third-Party Application Provider (“TPAP”) authorized by NPCI to facilitate payments through its partner sponsor payment service provider bank(s). The Company, in the capacity of a TPAP through the Platform provides payment services to You in transactions involving the payment request made by You for sending or receiving payments to and from Your bank account linked for this purpose on the Platform (“UPI Payment Services”). You understand and agree that in addition to the terms and conditions set out herein, while availing UPI Payment Services from the Company, You shall also be subject to the Company’s UPI Terms and Conditions available here. The roles and responsibilities of the Company, the Payment Service Provider Bank(s) and the NPCI can be found here.
In the course of providing certain Services, We may utilize AI systems, tools and technologies to enhance efficiency and optimize processes while ensuring compliance with legal and ethical standards. Our AI systems undergo rigorous testing for safety, transparency, and regulatory compliance before deployment. While We rigorously test and monitor Our AI systems, We do not guarantee the accuracy or appropriateness of every AI-generated output. To ensure transparency, We will always inform when You are interacting with an AI system.
We have implemented robust technical and operational measures to prevent bias based on race, religion, gender, or other protected attributes. Additionally, We conduct regular audits to assess algorithmic fairness, accuracy, and compliance with applicable laws.
If You are dissatisfied with an AI-driven interaction or decision, You may file a grievance at the above listed telephone number or email, to request a human review or resolution.
At present, the Company does not charge any fee from the Users for provision of Services via the Platform. Notwithstanding the foregoing and subject to applicable laws, the Company retains the right to charge such subscription fees for provision of Services, as it may deem necessary in its sole discretion from time to time. The Company shall provide You with a notice at least thirty (30) days below implementing such subscription fee.
You shall not give money to anyone for loan approval or loan processing. The Company’s agents, representatives, third-party service providers will NOT ask for any commission or payment to process your loan application or provide any other Services offered by the Company on the Platform. In case of any grievances, please reach out to us on the contact information provided in Section Q (Grievance Redressal Mechanism) below.
The Company and its licensors, if any, shall be the sole and absolute owners of the Platform, including but not limited to the idea behind the Platform, the copyright in all content on the Platform and all trademarks, designs, logos and other insignia of trade used on the Platform and elsewhere during the performance of the services, all of which are subject to protection under patent, copyright, trade mark and trade secret and other intellectual property laws of India and other countries. We give You a limited, non-transferrable, non-sublicensable and revocable license to access the Platform, avail of the features of the Platform for Your personal, lawful requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Platform content, features or facilities, directly or indirectly, without Our prior written permission. Any copying of any part of the Platform shall entail immediate termination of these Terms without prejudice to the other rights and remedies of the Company, including for civil wrongs and criminal offences.
You hereby agree to defend, indemnify and hold harmless the Company, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) Your use of the Platform; (ii) Your violation of any term of these Terms; (iii) Your violation of any third party rights, including without limitation any copyright, property, or privacy right; and (iv) Your breach of the terms of Your contract with lenders. This indemnification obligation shall survive these Terms and use of the Platform.
The Company aims to provide the best customer service through its Platform. We value customer-relationship and strive to offer an efficient and robust grievance redressal mechanism.
Grievance Redressal for Credit Facilities availed by the User through the Platform
Level 1:
You can reach Us for any query/complaint through any of the channels from Monday to Saturdays except on mandatory holidays:
Telephone: 080 6939 0476 (Timings: Monday to Saturday - 9 am to 6 pm - Excluding public holidays)
Email: care@moneyview.in (We generally respond within 24-48 hours.)
Level 2:
If the Complaint/Grievance is not redressed by the Customer Service Centre within 7 working days, the customer shall approach the Digital Lending Grievance Redressal Officer (GRO) of the Company at below details:
Name: Mr. Rishov Bhattacharjee
Address: 17/1, 1st and 2nd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Email: grievance@moneyview.in
The Company is a facilitator between Users & various Lenders. In order to raise grievances with a specific Lender, click here
Grievance Redressal for UPI Payments Services
Please refer to the Disputes and Grievances section of Our UPI Terms and Conditions available here.
Grievance Redressal for FD related Services
You hereby agree and acknowledge that that the Company merely facilitates the FD related services set out in Clause D (5) above and shall not be involved in or be a party to any disputes relating to such services. For all disputes or grievances regarding FD related services, You may raise a ticket in the manner set out in Our detailed FAQs available on the Platform.
Grievance Redressal for Other Services
You can reach Us for any query/complaint through any of the channels from Monday to Saturdays except on mandatory holidays:
Telephone: 080 6939 0476 (Timings: Monday to Saturday - 9 am to 6 pm - Excluding public holidays)
Email: care@moneyview.in (We generally respond within 24-48 hours.)
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