Updated on - 12 March 2025
CIBIL Customer Care Information
CIBIL is India’s most preferred credit information service and it maintains credit data of millions of users. CIBIL has provided various contact methods, online and offline, to stay accessible to its customers at all times.
CIBIL Complaint Mail ID
How to Contact CIBIL Customer Care?
You can contact CIBIL customer care in any of the following ways.
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CIBIL Customer Care Number |
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Board Line Telephone Number |
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CIBIL Complaint Mail ID |
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FAX |
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Online Website To Raise A Complaint |
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For Queries |
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Postal Address For Physical Letters |
‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 |
You can simply contact the CIBIL score customer care number or other methods for any queries.
How to Contact CIBIL Offline?
In case you are not satisfied with the solution received from CIBIL, you can further escalate your complaint or query to the grievance desk.
CIBIL also allows walk-in consumers. However, individuals visiting the CIBIL office directly must carry the original and photocopy of any one of the following documents.
1. PAN card
2. Passport
3. Driving License
4. Voter ID
What is the Appropriate Time to Contact CIBIL?
CIBIL is operational between the hours of 10 AM and 6 PM from Monday to Friday. Customers must contact its customer care services during these business hours for immediate assistance.
What are the Reasons to Contact CIBIL?
Credit users can contact CIBIL for any issue regarding their score, or account, or acquire general information. Here is why you should contact CIBIL -
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Raise a Dispute: In case you encounter errors in your CIBIL score, incorrect personal information, or inaccurate loan details, then you must immediately raise a dispute with CIBIL
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Understand Your Score: Users can contact CIBIL for CIBIL score-related issues to find related information on how to improve their score, factors impacting their score, the reasons behind low CIBIL scores, and more.
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CIBIL Account Assistance: Through their customer care services, CIBIL offers assistance with system errors, login difficulties, subscription renewal, username or password change, and more.
- Inquire About General Information: If you have any queries regarding CIBIL and its functions, you can directly contact it and get assistance.
Conclusion
CIBIL is one of the four credit bureaus operating in India and the most preferred credit score company by Indian lenders. It offers several credit services and is readily available to its customers through its customer care services. You can contact CIBIL using the above information for any credit-related issues or general CIBIL inquiries.
CIBIL Customer Care Number - Frequently Asked Questions
No. You will be charged a small fee to avail CIBIL customer care services.
Yes. To raise a dispute offline, you can write to the following address -
Centralised Receipt and Processing Centre’ set up at Reserve Bank of India,
4th Floor, Sector 17, Chandigarh – 160017
You can contact CIBIL customer service through the customer care number, FAX, email, grievance desk, online query portal, and postal address. You can also walk into the CIBIL office and raise a complaint in person.
It can take up to 30 days or more for CIBIL to conduct an inquiry regarding your complaint and update the same.
Customers can contact CIBIL only between 10 AM to 6 PM, from Monday to Friday.