When a borrower is unable to repay a loan, the lending institution initiates a loan recovery process.
RBI guidelines for loan recovery ensure that the process is beneficial to the lender while also respecting the borrower’s legal rights and obligations.
There are two main ways of loan recovery -
One of the main criteria that determines a loan recovery process is the reason for loan default. Let us understand the same with examples.
Imagine a situation where a borrower, Mr. X is financially responsible with a good credit score. But due to unexpected circumstances (for eg. the COVID-19 pandemic), he has lost his job and is unable to repay the loan.
In this situation, the lending institution may offer him one of the following options -
It is to be noted that opting for a moratorium or even a ‘haircut’ may have a detrimental effect on Mr. X’s credit score. Repaying the loan amount in full even if the tenure is extended is the best possible option.
A borrower Mr. Y has a low credit score but has availed a loan even when he is unsure about his repayment capacity. Due to this, although he has received a loan, the interest rate is high and repayment term is short.
He also may not be offered a moratorium or ‘haircut’.
If this was a secured loan, the lender may also choose to sell the asset given as collateral to recover the loan amount if Mr. Y defaults. However, Mr. Y has the right to receive any excess amount made through the sale after the loan amount has been repaid.
If neither of these options works, the lender may opt to send loan recovery agents.
Loan recovery agents are legally bound by certain guidelines and cannot harass the borrowers in any way. These include -
Is defaulting on a loan a criminal case? Will loan defaulters have to go to jail?
The answer to this is generally no, except in certain circumstances. Loan defaulting by itself is not a crime and defaulters cannot be arrested.
But if a defaulter has not repaid a loan despite being liable for the same, the lender can file a case in civil court against the borrower.
However, if the borrower is deemed to be a wilful defaulter by -
Then a criminal case can be filed against the defaulter which may lead to arrest and a trial in a criminal court.
Lenders have to legally follow certain processes if they wish to initiate a loan recovery process against the borrower.
In case collateral has been provided, the asset(s) can be repossessed by the lender under the SARFAESI (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interests) Act.
However, the rights of every loan defaulter must be upheld. These are -
For more information about this, take a look at our article on legal action for defaulters.
Banks and other lenders can generally predict when a borrower is on the verge of defaulting based on their financial behavior as well as a credit score. The process followed by each lender will vary but generally, it involves trying to change certain conditions to help the borrower repay the loan such as increasing repayment terms. If this does not work then assets may be seized in case of secured loans or loan recovery agents may be enlisted. If neither of these works, the lender may write off the loan or declare the borrower/company as a Non-Performing Asset or NPA.
Ans: In case of the unfortunate demise of the principal borrower, the loan agreement is generally transferred to the legal heirs or the co-applicant. Certain lenders also offer insurance policies against the same and can be explored by borrowers.