Axis Bank Credit Card Customer Care Number | Toll-Free

You can call Axis Bank’s credit card customer service regarding any queries or requests on the toll-free numbers 1800 209 5577 / 1800 103 5577.

In this article, we will look at all the ways you can contact Axis Bank’s credit card customer care, get account details, and raise disputes.

Axis Bank Credit Card Customer Care Toll-Free Numbers

These are the toll-free numbers Axis Bank provides to reach its customer care. You can navigate through the IVR to get to credit card-related services.

Toll-free Customer Care Number

1800 209 5577 / 1800 103 5577

Toll-free Customer Care Number for Agri and Rural

1800 419 5577

Axis Bank Credit Card Customer Care Numbers

Axis Bank provides multiple customer care numbers for retail phone banking, corporate phone banking, and NRI customers. These numbers are not toll-free, and charges may apply according to your telecom provider.


Retail phone banking numbers

1860 419 5555 / 1860 500 5555

1800 209 5577 / 1800 103 5577 (Toll-free)

NRI phone banking numbers

USA - 1855 205 5577

Saudi Arabia - 800 850 0000

UK - 0808 178 5040

UAE - 8000 3570 3218

Singapore - 800 1206 355

Qatar - 00 800 100 348

Canada - 1855 436 0726

Australia - 1800 153 861 

Axis Bank Credit Card Customer Care Through SMS

You can receive details of your Axis Bank credit card account like available balance limit and outstanding balance through SMS banking services.

Here is a list of credit card-related SMS banking codes that you can send to 56161600 or +919951860002 :

SMS Code Information

ADREMOVE<space><last 4 digits of your credit card number>

Deactivate auto debit on your Axis Bank Credit Card.

AVAILBAL<space><last 4 digits of your credit card number>

Available balance limit on your credit card

CARDBAL<space><last 4 digits of your credit card number>

Outstanding balance on your credit card

LASTPAY<space><last 4 digits of your credit card number>

The last payment made for your credit card

ACA<space><last 4 digits of your credit card number>

To activate your credit card when it is dispatched under temporary block mode

CLE<space><last 4 digits of your credit card number> 

Available credit limit increase offer for your card

CUSTIDCC<space><last 4 digits of your credit card number>

Gives you the customer ID linked to the credit card

MCCBAL<space><last 4 digits of your credit card number>

Gives you multi-currency card balance

BLOCK<space><last 4 digits of your credit card number>

To block your credit card

How to Block Your Axis Bank Credit Card?

If your Axis Bank credit card is lost or stolen, it is a good idea to block it as soon as you notice. Blocking your credit card ensures that no one can use it to make fraudulent transactions.

Once you have blocked your credit card you can apply for a replacement card. You will not be charged for replacing a lost or stolen card.

Here are a few ways you can block your Axis Bank credit card:

Through SMS

The simplest way to block and replace your card is by sending this SMS from your registered mobile number to +919951860002 or 56161600.

BLOCK<space><your 16-digit credit card number>

Through Axis Bank Support Page

You can block your Axis Bank Credit Card by visiting the bank’s support page.

Step 1: Go to the Axis Bank Support page

Step 2: Click on Insta Service → Cards → Block Credit Cards

Step 3: Enter your registered mobile number, captcha, and OTP.

Step 4: Select the card you want to block and click “Submit”.

Step 5: Your card will be blocked immediately.

Chat with Axis Aha!

Follow these steps to block your credit card using the Axis Aha! chatbot.

Step 1: Go to axisbank.com

Step 2: Click on the Axis Aha! Icon.

Step 3: Type “block credit card”.

Step 4: Log in with your internet banking credentials.

Step 5: Select the card you want to block and click on “Confirm”.

Step 6: Enter the OTP received on the registered mobile number.

Step 7: Your card will be blocked.

Through the Axis Mobile App

Install the Axis Mobile App and follow the steps.

Step 1: Log in to the Axis Mobile App.

Step 2: Tap on Credit Cards → Select your card → Controls

Step 3: Select “Block and Replace Card”

Through Internet Banking

You can also block your Axis Bank credit card through the Internet banking portal.

Step 1: Go to the Axis Bank Internet Banking login page

Step 2: Click on Accounts → My credit cards

Step 3: Select the card you want to block

Step 4: Click on More Services → Block Card

Step 5: Select why you want to block the card and click “Next”.

Step 6: Enter the NetSecure code.

Step 7: Your card will be blocked.

Axis Bank Credit Card Customer Care Number - Related FAQ

Before you can make a transaction with your Axis Bank credit card you need to set the PIN and enable usage functionality. This can be easily done through the Axis Mobile Banking App.

You can reach the Axis Bank Credit Card customer care on the toll-free numbers 1800 209 5577 and 1800 103 5577.

You can use Axis Bank Internet banking to request an increase in your credit limit. To do this log in to your net banking account and follow the steps below:

Step 1: Select “Accounts” → My Credit Card Accounts

Step 2: Find the option Limit Enhancement and Check for Limit Increase.

Step 3: Place your request.

Step 4: If you are eligible the bank will process your request and contact you.

If there is an unauthorised transaction contact customer care immediately to raise a dispute. If necessary block your credit card to prevent any more fraudulent transactions.

If your Axis Bank Credit Card is lost, stolen, or damaged contact customer service. Through customer service, you can initiate the process of blocking the old card and issuing a new one.

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