SBI Credit Card Customer Care Number

Every credit cardholder will need to contact their issuer’s customer care at some point. Be it for the credit card statement, reward point details, or to reset the PIN, SBI’s customer care is available at any time on the number 1860 500 1290 / 1860 180 1290.

SBI Credit Card Customer Care Toll-Free Numbers

SBI has provided multiple numbers for cardholders to reach the helpdesk. Below are the numbers to call if you have any queries related to your SBI credit card:

*To find your city’s STD code, you can use this website.

Please note that if you want to talk to a customer care executive, they are available from Monday to Saturday (8:00 a.m. to 8:00 p.m.)

SBI Credit Card Customer Care Numbers for Major Cities

Here are SBI’s credit card customer care numbers by city:

How to Reach a Customer Service Agent via IVR?

If you are looking for quick access to information or want assistance from an agent regarding your SBI credit card, you can call the customer care number (1860 500 1290 / 1860 180 1290) and follow these steps:

Step 1: Call customer service from your registered number and choose the desired language.

Step 2: Press 1 for information about your credit card.

Step 3: Press 1 to enter your card details.

Step 4: Enter your date of birth.

Step 5: Your account details will be read out to you.

Step 6: In the next menu, press 9 to speak to the customer service agent.

You can also call the customer service number from an unregistered mobile number. In this case, you will be prompted to enter your registered mobile number and the last four digits of your credit card.

Click here for the complete IVR flow chart.

SBI Credit Card Customer Care via SMS

For most common queries, like balance inquiry and reward point summary, SBI provides their Simply SMS service, which is accessible even through old mobiles without smartphone functionalities.

To know your account details, all you need to do is send the following codes as an SMS to 5676791 from your registered mobile number:

*Replace XXXX with the last four digits of your card.

*Replace MM with the statement month. For example, if you need the statement for the month of July, replace MM with 07.

Contacting SBI Credit Card Customer Care via Email

You can contact SBI’s customer care for any help or query regarding your credit card by sending an email to customercare@sbicard.com.

You can also email your requests or queries by clicking this link. Just log in using your registered mobile number/user ID/card details. This way, a unique interaction ID will be created for each interaction, and you will receive all the responses in your login account.

If the response from customer care is not satisfactory, you can escalate your interaction. Just click this link and enter your previous interaction ID number, mobile number, and OTP. 

SBI Credit Card Customer Care Postal Address

If you are not very tech-savvy or prefer the old-school methods, you can write to SBI regarding your query at the following address:

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

Gurgaon-122002 (Haryana) India.

SBI provides multiple channels to address your concerns and queries. With your registered mobile number and credit card details, you can call SBI’s credit card customer care number and reach the customer service agent in a matter of minutes.

If your queries are not answered satisfactorily, remember that you have the option to escalate the issue through the escalation page on the SBI Card website.