If you are facing issues with a payment, wallet balance, or a merchant transaction, you can use the following verified numbers to get help.
General Amazon Customer Support - 1800 1200 9009
Amazon Pay Specific Help - 1800 1200 1571
Amazon Pay ICICI Credit Card - 1800 102 0123 / 1860 120 7777
Merchant/Seller Support - 1800 419 7355
Keep reading to find out more ways to contact Amazon Pay customer care.
To contact Amazon Pay customer care in India, you can use the official 24x7 toll-free numbers. Below is the most efficient way to get support for your payments, UPI, and wallet issues.
|
Service Type |
Toll-Free Number |
|---|---|
|
Amazon Pay Dedicated Support |
1800 1200 1571 |
|
General Amazon Customer Support |
1800 1200 9009 or 1800 3000 9009 |
|
Amazon Pay ICICI Credit Card |
1800 1080 |
|
Merchant/Seller Support |
1800 419 7355 |
If your concern regarding a transaction, refund, or service is not resolved through the standard help channels, Amazon Pay India provides a structured 3-level escalation process. This makes sure that your complaint reaches the right authority.
The first step for any issue, be it a payment failure or a refund delay, is to contact the general support team.
To contact the general customer support team, use the "Contact Us" or "Chat with us" option in the Amazon app.
Phone: Call the 24x7 helpline at 1800 1200 1571
If the Level 1 response does not resolve your issue, you can contact the Grievance Officer to leave a complaint.
Here is the contact information to reach the Grievance Officer:
Grievance Officer - Mr. Amber Dwivedi
Email - amazonpay-grievance-officer@amazonpay.in
Address - Amazon Pay (India) Private Limited, Sattva Horizon, Survey No. 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru – 560064
You will get a response within 3 business days from the date of receipt of your email.
If your complaint is not resolved within the expected timeframe or the resolution is unsatisfactory, you may contact the Nodal Officer.
How to reach:
Principal Nodal Officer - Mahavir Jindal
Email - amazonpay-nodal-officer@amazonpay.in
Address - Amazon Pay (India) Private Limited, Sattva Horizon, Survey No. 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru – 560064
You will get a response within 3 business days from the date of receipt of your email.
Email: amazonpay-nodal-officer@amazonpay.in
Address: Amazon Pay (India) Private Limited, Sattva Horizon, Survey No. 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru – 560064
A response will be provided within 3 business days of receiving your email.
If your complaint remains unresolved after 30 days or if the response provided is unsatisfactory, you may escalate the matter to the Ombudsman. This process is governed by the Reserve Bank - Integrated Ombudsman Scheme, 2021, established by the Reserve Bank of India.
Amazon Pay offers customer support through its 24x7 toll-free numbers, ensuring help is always available for dedicated Amazon Pay issues, ICICI credit cards, and merchant support. If standard support doesn't resolve your concerns, you can follow a structured 3-level grievance redressal process. For any issues that remain unresolved after 30 days, the Integrated Ombudsman Scheme serves as the final point of escalation.
For safe and secure UPI transactions, use Moneyview UPI.
Moneyview UPI Insights and Guides
Debit Card & ATM PIN Guide
Debit Card Tips & Setup Guide
Debit Card Features and Benefits
Disclaimer
The starting interest rate depends on factors such as credit history, financial obligations, specific lender's criteria and Terms and conditions. Moneyview is a digital lending platform; all loans are evaluated and disbursed by our lending partners, who are registered as Non-Banking Financial Companies or Banks with the Reserve Bank of India.
This article is for informational purposes only and does not constitute financial or legal advice. Always consult with your financial advisor for specific guidance.
Was this information useful?
